jettbet Privacy Policy

Welcome to jettbet. This Privacy Policy ("Policy") describes our commitments and practices regarding the collection, processing, storage, and protection of personal information of jettbet platform users. This policy applies to the jettbet website, mobile application, and all related services.

By registering on or continuing to use our platform, you are considered to have agreed to the terms of this policy. To learn more about the general terms of service, please read our Terms and Conditions page.

jettbet treats user privacy as its highest priority. The goal of this policy is to inform you with full transparency about how your information is managed, so you can make informed decisions about using the service.

jettbet collects only the information necessary for providing services and managing accounts. The information collected can be divided into two main categories:

2.1 Personal Identification Information

The following information is collected during registration and account verification:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• National ID or passport number (where applicable, for identity verification)
• Other information provided directly by the user

2.2 Financial Transaction Information

The following information is required to process deposits and withdrawals:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Transaction identification number (Transaction ID)

2.3 Technical and Device Information

Automatically collected technical information includes:

• IP address and geolocation (at country level)
• Device type, operating system, and browser version
• Session duration and page visit history
• Referral source (which page you came from)

2.4 Gaming Activity Information

The following information is kept to improve service quality and ensure responsible gaming:

• Game play history and betting patterns
• Win/loss records
• Time spent active on the platform
• Bonus usage and wagering information

jettbet collects information in the following ways:

• Directly provided: Information you submit through registration forms, account settings, contact forms, and support chat.
• Automatic collection: Data collected automatically through cookies, log files, and web beacon technology while using the platform.
• Through third parties: Limited information received from payment gateways or identity verification services, used only for necessary operations.

At every stage of information collection, we ensure the purpose is specific and that no information beyond what is needed is stored.

Collected information is used only for the following legitimate purposes:

4.1 Account Management

• Completing registration and identity verification
• Ensuring login security and preventing unauthorized access
• Assisting with account recovery and password resets

4.2 Financial Transaction Processing

• Verifying and completing deposit and withdrawal requests
• Maintaining transaction records
• Conducting necessary checks to prevent money laundering

4.3 Service Improvement

• Identifying and resolving technical issues on the platform
• Making the user experience simpler and more convenient
• Analyzing data to plan new features and games

4.4 Communication and Support

• Sending important account-related notifications
• Responding to support tickets and assisting via live chat
• Sharing information about bonuses and promotions (if you have given consent)

4.5 Responsible Gaming

By analyzing gaming activity data, we can identify harmful gaming behavior and, where needed, provide warnings or help set voluntary limits. More details about the Responsible Gaming Policy are available on the relevant page.

jettbet does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Partners

Payment processing providers (bKash, Nagad, Rocket, Upay), technology service providers, and game content suppliers receive only the minimum information necessary to operate the service. These partners are contractually bound to meet our privacy standards.

5.2 Legal Obligations

Information may be provided under valid instructions from government authorities or courts in accordance with applicable law in Bangladesh. In such cases, we follow legal procedures and provide only the specific information requested.

5.3 Fraud Prevention

If fraudulent activity or money laundering is suspected on an account, relevant information may be used in a limited way for verification purposes in accordance with applicable rules.

jettbet adopts industry-standard technical and organizational measures to protect your data. The key elements of the security framework are outlined below:

6.1 Technical Security

• SSL Encryption: All data transmission on the platform is protected with 256-bit SSL encryption, which prevents unauthorized access while data is in transit.
• Secure Servers: Data is stored in secure data centers where both physical and digital security are maintained.
• Firewall and IDS: Network-level intrusion detection systems remain active at all times.
• Two-Factor Verification: OTP-based verification is in place for sensitive operations.

6.2 Organizational Security

• Staff access to information is limited to the minimum necessary (Least Privilege principle)
• Regular staff training on data management
• Privacy clauses included in contracts with third parties
• Defined processes for rapid response to security incidents

However, no system is 100% secure. In the event of a security incident, we will make reasonable efforts to notify affected users in a timely manner in accordance with applicable rules.

jettbet uses cookies and similar technologies to run the website and app smoothly. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and saving preferences. Without these, the platform does not work properly.
• Functional Cookies: Used for remembering language preferences, login details, and providing a personalized experience.
• Analytics Cookies: Collect anonymous statistics to understand how the service is being used. No personal information is included.

7.2 Cookie Controls

You can block or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

jettbet stores your information only for as long as is necessary to provide the service and meet legal obligations.

• Active Account: All necessary information is retained while the account remains active.
• After Account Closure: Financial transaction records are kept for a specified period as required by law.
• Technical Logs: Typically deleted on a rolling basis within 90 days.
• Analytics Data: May be retained in anonymous form for the long term, but is not linked to personal identity.

Once the specified period ends, data is securely deleted or anonymized so that identification is no longer possible.

As a jettbet user, you have the following rights:

9.1 Right to Information

If you want to know what information we hold about you, contact our support team. You will be informed within a reasonable time.

9.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. This change can be made through account settings or via support.

9.3 Right to Request Deletion

When closing your account, you can request that your personal information be deleted. However, some data may need to be retained for a specified period due to legal obligations.

9.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or notifications, you can change that preference through account settings or by contacting support. However, essential account-related notifications cannot be turned off.

To exercise these rights or get answers to any questions, contact us via our 24/7 live chat or email.

All services on jettbet are exclusively for users aged 21 and above. Collection of information from minors or allowing them to open accounts is not permitted.

If a parent or guardian suspects that a minor has an account, they can notify our support team. We act on such matters promptly.

jettbet may modify or update this privacy policy from time to time. Depending on the nature of the change, notice will be provided as follows:

• Significant changes: You will be notified via an in-platform notification or email after logging in to your account. Your consent may be sought before the change takes effect.
• Minor corrections: These will be noted on this page with an updated date, and a separate notification may not be given.

If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

To learn more about us and read a general description of the platform, visit the About Us page.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us in the following ways:

• Live Chat: Support is available on the platform 24 hours a day, 7 days a week, in Bengali and English.
• Email: [email protected]

We generally try to respond to complaints or requests within a reasonable time after receipt. Complex matters may take longer, and in such cases we will keep you informed of progress.